Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tess@lethbridgedesigns.com. Please note that returns will need to be sent to the following address: 

59 Axminster Road,
London,
N7 6BP

Lethbridge does not accept any responsibility for the postage costs of returned items. This includes any damage or loss that occurs during shipment. It is therefore recommended that a tracked and signed for method of postage is used.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We are unable to offer a refund for bespoke items. 
For items ordered that are currently not in stock, a refund or credit note for the cost of the item excluding the deposit can be offered. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tess@lethbridgedesigns.com.